Effective Date: March 05, 2024
Welcome to Topcustomlab! By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
1. General Overview
This website is operated by Topcustomlab. Throughout the site, the terms “we”, “us”, and “our” refer to Topcustomlab. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”).
These Terms apply to all users of the site, including without limitation users who are browsers, customers, merchants, and contributors of content. If you do not agree to all of the terms and conditions, then you may not access the website or use any services.
2. Account Creation
Users may create accounts for easier access to order history, shipping information, and faster checkout. Account creation is optional and not required to make a purchase. It is your responsibility to ensure that your account information is accurate, secure, and up-to-date.
By creating an account, you confirm that all the information provided is correct. We are not responsible for any inaccuracies in your account information.
3. Age Requirements
There is no minimum age required to use this website or purchase our products, including custom puzzles and phone cases. However, by using our site, you confirm that you are at least the age of majority in your state or province of residence, or that you have consent from a parent or guardian.
4. Orders and Payment
We accept the following payment methods:
- PayPal
- WooPayments (Credit Cards)
All payments are processed securely. By placing an order, you agree to provide accurate payment and shipping information. If your payment is refused or reversed, we reserve the right to cancel your order. Pricing for our products is subject to change without notice.
For more details on how we handle orders, please refer to our Shipping Information and Return Policy pages.
5. Shipping and Fulfillment
We work with various print-on-demand partners and shipping providers to fulfill and deliver your orders. Shipping timelines depend on your location and the product you’ve ordered. For more details, please review our Shipping Information.
Once your order is fulfilled and shipped, you will receive a tracking link via email. Shipping times vary, but we make every effort to deliver your order in the estimated timeframe. However, we are not responsible for shipping delays beyond our control, including delays caused by the carrier.
6. Return and Refund Policy
Please refer to our Return Policy for detailed information on returns, exchanges, and refunds.
7. User-Generated Content
Our website allows customers to upload their own images for use in creating custom products (such as puzzles and phone cases). By uploading content to our website, you agree to the following:
a. Copyright and Ownership
You confirm that you own or have the necessary rights and permissions for the photos, designs, or content you upload. We are not responsible for verifying ownership or permissions. Any copyright infringements are solely the responsibility of the user who uploads the content. By uploading content, you grant us a non-exclusive right to use the image solely for the purposes of creating your product.
b. Image Quality
We are not responsible for the outcome of the product if the photo provided is of low quality (e.g., blurry, low resolution). It is the customer’s responsibility to ensure the quality of the image they upload.
c. Right to Refuse
We reserve the right to refuse any content that we deem inappropriate, illegal, offensive, or violating our values. This includes, but is not limited to:
- Pornographic content
- Hate speech
- Violations of intellectual property
- Depictions of violence, or any other content we find morally objectionable or illegal
If your content is rejected, we will notify you and offer you the opportunity to upload an alternative image.
8. Intellectual Property
All content on this website, including but not limited to text, graphics, logos, and product designs, is the property of Topcustomlab or its licensors and is protected by international copyright and trademark laws. You may not use, reproduce, or distribute our content without our express written permission.
9. Limitation of Liability
Topcustomlab is not responsible for any damages or losses incurred as a result of using our website or purchasing our products, except where required by law. This includes, but is not limited to, damages caused by:
- Incorrect use of our products
- Delays in shipping beyond our control
- Misuse of user-generated content (including copyright infringements)
10. Third-Party Services
We use third-party providers to help us operate our store and provide services such as payment processing, order fulfillment, and shipping. These third parties may collect, use, and process your data according to their own privacy policies. By using our services, you agree to the terms and conditions set forth by these third parties. These include but are not limited to:
- WooCommerce: For order management
- WooPayments and PayPal: For payment processing
- Print-on-Demand Partners: For production and fulfillment of custom products
- Shipping Providers: For delivering products
We are not responsible for the practices of these third parties.
11. Governing Law
These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Estonia.
12. Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time without prior notice. Any changes will be posted on this page with the updated date. By continuing to use our website after any changes, you agree to the revised terms.
13. Contact Information
For any questions about these Terms, please contact us at support@topcustomlab.com.
14. Privacy Policy
Your privacy is important to us. Please refer to our [Privacy Policy] for detailed information on how we collect, use, and protect your personal data when you use our website or place an order. By using our services, you agree to the collection and use of your information as outlined in the Privacy Policy.