Privacy Policy

Effective Date: March 05, 2024

At Topcustomlab, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website, make a purchase, or interact with us in other ways.

1. Information We Collect

We collect two types of information from our customers:

Personal Information

When you place an order, create an account, or contact us, we may collect the following personal information:

  • Name
  • Email Address
  • Shipping Address
  • Billing Address
  • Payment Information (processed securely via third-party payment gateways)
  • Phone Number (required for shipping purposes)

Non-Personal Information

We also collect non-personal data to help improve our services and your experience:

  • IP address
  • Browser type and version
  • Device information
  • Website usage data (through Google Analytics and other tracking tools)

2. How We Collect Your Information

We collect personal and non-personal information in the following ways:

  • When you make a purchase on our website through WooCommerce and WooPayments.
  • When you fill out forms, including our contact form, which uses Google reCAPTCHA for security.
  • Through cookies and tracking technologies like Google Analytics and Facebook Pixel to analyze website traffic and deliver more relevant advertising.

3. How We Use Your Information

We use your personal and non-personal information for the following purposes:

  • To process and fulfill orders placed through WooCommerce.
  • To manage payments securely through WooPayments and PayPal.
  • To improve our website by analyzing traffic patterns and customer behavior with Google Analytics.
  • To protect our website from spam through Google reCAPTCHA.
  • To create personalized ads through tools like Facebook Pixel (if applicable).
  • To communicate with you regarding your orders, shipping, and support inquiries.

4. Sharing Your Information

We may share your data with third-party services that help us run our business. These services include:

  • Payment Processors: WooPayments and PayPal for handling payments.
  • Analytics Providers: Google Analytics for tracking website performance.
  • Advertising Partners: Facebook Pixel (if used) for advertising campaigns.
  • Shipping Providers: To deliver your orders efficiently.

We do not sell or rent your personal information to any third parties.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purpose for which it was collected. This includes keeping data for processing orders, complying with legal obligations, resolving disputes, and enforcing agreements.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to provide a personalized experience on our website. Cookies are small data files stored on your device when you visit our site. They help us remember your preferences, enhance security, and track website performance through Google Analytics and, potentially, Facebook Pixel.

You can adjust your cookie preferences through your browser settings. For more details, please review our Cookie Policy.

7. Data Security

We take security seriously and use appropriate measures to protect your personal information. These include encryption through secure socket layer (SSL) technology for payments and secure servers for storing customer data.

However, no online transmission of data is guaranteed to be 100% secure. We strive to protect your data but cannot guarantee its absolute security.

8. Your Rights

You have the following rights concerning your personal data:

  • Right to access: Request a copy of the personal information we hold about you.
  • Right to correction: Request corrections to any inaccuracies in your data.
  • Right to deletion: Request the deletion of your personal data, subject to legal and contractual requirements.
  • Right to withdraw consent: You can withdraw consent for the use of your data, such as opting out of marketing communications.

To exercise any of these rights, please contact us at support@topcustomlab.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we do, we will revise the effective date at the top of the policy. We encourage you to review this page regularly for the latest updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you want to exercise your rights regarding your data, please contact us at:

Email: support@topcustomlab.com
Contact page: Contact Us

Summary of Tools and Services We Use

  • WooCommerce: For managing orders and customer information.
  • WooPayments and PayPal: For secure payment processing.
  • Google Analytics: For tracking website performance and improving user experience.
  • Google reCAPTCHA: For securing forms against spam.
  • Facebook Pixel: (If applicable) For targeted advertising campaigns.